SERVICE TRACKING MANAGER™is a browser-based dispatch application that creates and assigns tasks “Just-in-time” (JIT) to eligible personnel by intercepting messages from Bally’s suite of products. From managing the slot floor, to reviewing table game alerts, and automatically enrolling patrons to offers, the Service Tracking Manager increases the efficiency of casino operations and customer satisfaction of patrons through superior floor management.

PROVIDE INSTANT VIEW OF CASINO-WIDE REQUESTS
Having information at your fingertips is the key to working smarter. Service Tracking Manager interfaces with handheld smart devices such as iPhone® and iPad® for faster routing of casino floor personnel to customers. Players simply enter service requests directly from the slot machine via iVIEW Display Manager™ or the iVIEW™ display, and personnel closest to the patron are immediately notified for faster service.